More Than 1 Label Ltd – Terms and Conditions
Last updated:20/04/2025
About These Terms
These Terms of Service outline the general ways of working and principles we follow at More Than 1 Label Ltd. They serve as our baseline for service delivery, values, and commitments. However, all of our work is bespoke, and in most cases, we operate under separate agreements that reflect the specific scope, deliverables, timelines, and outcomes of each engagement.
In many cases, our clients provide their own contract or procurement terms. We are happy to review and work within those, provided they align with our safeguarding, ethical, and delivery principles. Where not provided, we’ll offer a bespoke agreement aligned to the services being commissioned.
Think of this document as our foundation – it sets out how we generally operate and collaborate. The project-specific agreement you receive will confirm exact terms.
Where any conflict arises between these Terms of Service and a separately signed contract the contract takes precedence.
2. Our Services
We offer bespoke services and solutions, including:
Inclusive Practice Partner
Strategy Design & Innovation
Neuroadaptive Admin Support
More Than Just Statistics
Administrative Assistant Career Accelerator
Label Me Inclusive Platform
We also develop and license original programmes, tools, and learning models. When these are used in client projects, specific terms for their adaptation, use, or co-ownership will be agreed in writing.
3. Client Privacy & Data
Protection
We take your privacy and confidentiality seriously.
All client data and materials are handled securely and in accordance with UK GDPR.
Information is used only for the purposes of project delivery, impact evaluation, or internal learning unless otherwise agreed.
You can request to review, update, or delete your data at any time.
We will not share identifiable client data with third parties without prior consent, unless required by law.
Clients are responsible for ensuring any materials they provide (e.g. datasets, brand assets, third-party content) are appropriately licensed, authorised, and legally compliant.
4. Intellectual Property
Clients retain ownership of all bespoke deliverables once payment is received in full.
Pre-existing tools, methods, or frameworks remain the property of More Than 1 Label Ltd
If we co-create intellectual property or adapt our frameworks into your organisational materials, the terms of use, licensing, or co-ownership will be agreed separately in writing.
With consent, anonymised or de-identified work may be used for marketing or case studies.
5. Working Together
Once work is confirmed (via email or verbal agreement), we will issue a written scope or contract.
A 50% deposit is usually required before we begin. Deposits are non-refundable unless we are unable to deliver.
If a project is cancelled after it begins, payment for work already completed will still be due.
Project timelines will be agreed collaboratively. Delays in client feedback or approvals may affect timelines and delivery.
6. Retainers & Notice Periods
Ongoing services (e.g. retainers or long-term consultancy) are outlined in a separate agreement.
A one-month notice period is required from either party to terminate retainer-based work.
7. Safeguarding & Right to
Withdraw
We operate a trauma-informed, neurodivergent-friendly and ethically grounded service.
If at any point our team feels unsafe, or that the environment compromises our values or safeguarding, we reserve the right to withdraw from work.
In such cases, we will notify the client in writing and provide a fair transition or handover where possible.
8. Payment Terms
Payment final payment terms are agreed under separate agreements but as a standard:
Invoices are issued in line with milestones or monthly, depending on the agreement.
Standard payment terms: 14 days from invoice date.
Late payments will incur a charge /day which will be clearly stated in the agreement
After 25 days, unpaid invoices may be passed to a debt recovery service.
Clients are responsible for any third-party transaction or currency conversion fees.
9. Force Majeure
We are not liable for delays due to events beyond our control (e.g. illness, bereavement, political disruption, or platform failures). We’ll always communicate and co-develop solutions where possible.
10. Subcontracting
&Collaborators
We may engage trusted external collaborators (such as facilitators, delivery partners, or web developers) to support or deliver specific elements of a service. Where these individuals or organisations are working on behalf of More Than 1 Label under our direct service agreement with you, we remain responsible for their conduct, quality of work, and adherence to our confidentiality obligations.
However, where we refer or introduce an external collaborator as an independent service provider — and a separate agreement is made directly between you and them — More Than 1 Label accepts no responsibility or liability for their services. In such cases, the external provider is solely responsible for the delivery, quality, and outcomes of the service, and any concerns or contractual matters must be addressed directly with them.
All collaborators, whether delivering on our behalf or referred externally, are required to uphold strict confidentiality and data protection standards. Any breach of confidentiality by a collaborator working under More Than 1 Label will be addressed through separate contractual agreements between us and that party.
11. Governing Law
These terms are governed by the laws of England and Wales. Any disputes that cannot be resolved informally may be referred to mediation or arbitration.
12. Questions or Clarifications?
We’re committed to transparent and collaborative relationships. If anything in these terms needs clarification, please contact us at: hello@morethan1label.com